Cookie Policy

What are cookies?

Cookies are small text files that a website stores on your computer or mobile device when you visit that website. In this way, the website remembers your actions and preferences (such as login credentials, language, font size, and other display preferences) for a period of time, so you don’t have to enter these preferences every time you browse the website. Cookies are necessary because they facilitate and make browsing more user-friendly, without harming your computer. The information related to cookies is not used to personally identify you, and we have complete control over the pattern data. Cookies are not used for purposes other than those described in this text.

What is the purpose of using cookies on this website?

– The main purpose of our cookies is to improve your browsing experience. For example, our cookies help us record your preferences (language, country, etc.) while browsing and on future visits.

The information collected through cookies allows, among other things, the improvement of the website by evaluating usage numbers and patterns, customizing the website to individual user interests, accelerating searches, etc.

Who uses the information stored in cookies?

The information stored in our website’s cookies is used exclusively by us, with the exception of the following category referred to as “third-party cookies”, which is used and managed by a company external to our group to provide us with services we request in order to improve our services. The main services for those who use these “third-party cookies” are obtaining access statistics and guaranteeing completed payment transactions.

How to control cookies?

You can control and/or delete cookies according to your preferences. You can delete all cookies already stored on your computer, as well as configure settings to prevent the installation of cookies. Indeed, in this case, you may need to adjust certain preferences yourself each time you visit a website, and some services may not work properly.

If you prefer to avoid the use of cookies on this page, taking into account the above limitations, you must first disable the use of cookies in your browser and then delete the cookies stored in your browser that are associated with this website. You can use this option to avoid the use of cookies at any time.

To restrict, block, or delete cookies from this website, you can change the settings of your browser at any time according to the guidelines we provide below. Although the configuration of each web browser is different, the cookie settings are usually accessed from the “Preferences” or “Tools” menu. For more details on configuring cookies in your web browser, as well as deleting or controlling cookies, you can visit www.AboutCookies.org. Please note that by deleting cookies or disabling future cookies, you may not have access to certain areas or features of our website.

What cookies are used on the website?

– Basic cookies: Some of the cookies on our web services are necessary to provide you with a service that you have requested. An example of this would be a cookie that allows you to log into your account on the website, or one that allows communication between your browser and the website.

– Website functionality cookies: These cookies allow you to navigate our online services and use features such as the shopping cart.

– Cookies for website analytics: We use these cookies to measure and analyze how our customers use our services online. An example is the calculation of the number of different people visiting our website or using a specific feature, rather than the total number of times the website or feature is used. This allows us to continuously improve our services on the internet and your shopping experience.

– Customer preference cookies: While browsing or shopping online, our electronic services will remember the preferences you make (such as your username, language, or location). This improves your experience and makes your browsing simpler, easier, and more personalized.

– Interest-based advertising cookies: You may have noticed that when you visit other websites, ads for products and services that you are interested in purchasing appear. Like many businesses, we place ads for our services on a range of partner websites. However, in an effort to try and ensure that the ads you see are relevant to you, we use cookies to gather information about the types of things that interest you, such as the websites you visit and your geographic location. Having these cookies doesn’t increase the number of ads that will appear, it simply makes the ads you see more relevant to you. In addition, they limit the number of times you see an advertisement and help us measure the effectiveness of our advertising campaigns.

Third-party cookies

These cookies are placed by our partners on our behalf. With these cookies, data is collected on the performance of the ads and your interaction with our websites on behalf of our partners. These data are used to gather access statistics and ensure the transactions you make through our websites are secure. Additionally, our partners may use this data to derive statistical insights and improve your advertising experience as a visitor.

Terms of use

If you wish to use this website and the online store kentorama.gr, you must accept the terms of use as they are detailed below.

The terms of use determine the rights and obligations of the users of the e-shop kentorama.gr of the individual business under the name:

“KENTORAMA” Lagoumitzakis K. Stylianos
Parigorias 121, Chania
E-mail: [email protected]
Tel.: 2821072366

TERMS OF USE OF THE ONLINE STORE

REGISTRATION

Anyone who wishes to place orders through this website and purchase products must create an account by selecting the relevant command “Login-Register” in the top right corner of the homepage. During the registration process on the e-shop, relevant instructions are provided.

The information provided during your registration must be true and accurate. The use of personal information and data of third parties (natural or legal) is prohibited.

During the registration process, you will receive a confirmation message to the email address you provided when filling out the registration form.

LOG IN

To access your account, you need to enter your email address and password in the corresponding fields of the “Sign In – Register” menu.

ORDER SUBMISSION

To submit an order, the registered user of the online store must follow the steps below:

• To select a product/products.
• Select the “Complete Order” link.
• The user should fill in the required information and then, provided they have accepted the terms of use, select the button “Submit Order”.

After submitting the order, the customer will receive a message at their email address, which will detail all the information about their order: the specific product specified by type (e.g. air force patches) and other characteristics (size, color), quantity and size, product code, price of each product, additional financial charges, total cost, supplier information, and contact phone numbers.

ACCEPTABLE USE POLICY OF THE WEBSITE KENTORAMA.GR

The registered user must refrain from any behavior that may endanger the smooth operation of our company’s online store.

Any user, registered user, or customer of our online store kentorama.gr is obliged to comply with the laws, these terms of use, and policies adopted and implemented by our company, regulations, instructions, decisions of independent and other authorities, codes of ethics, and generally act in good faith and in accordance with commercial practices during their navigation in our online store, account creation, account management, and order submission.

Any attempt (action or omission) that may lead to or aims to install viruses or any other harmful programs on the server/host of the service, software, as well as any action that may lead to the suspension or interruption of the operation of our website, the order submission system, or problems or damages of any nature and extent is strictly prohibited.

The commission of criminal acts through the use of our company’s website is prohibited. The use of services and the platform must be done with the aim of protecting minors. User registration and consent are not allowed if the user has not reached the age of 16.

Actions that violate the proprietary rights of our company (including, but not limited to, industrial, intellectual property, trademarks, etc.) are prohibited. The logos, images, trademarks, distinctive titles, distinctive features, graphics, and brand names that appear on this website are the property of either our company or third parties (individuals or legal entities). Copying, reproduction, and use for any reason are prohibited. No license is granted for further use of these in any way.

It is prohibited to exploit potential security vulnerabilities in order for the user of the website to gain access to confidential, private information of our company or to data and information of other users.

Any intervention, modification, reverse engineering, reading of source code, or creation of derivative works from the software of the website, the electronic order management system, or any other informational or storage system used by our company is prohibited.

Our company reserves the right to immediately temporarily deactivate the user’s account in the event of a violation of these terms of use, and to give them a deadline to comply and remedy the violation. Additionally, our company may temporarily deactivate an account without liability if urgent reasons for consumer safety, protection of public interest, or if there is a lawful request or order from public, judicial authorities, etc. that require the company to cease operations. This includes cases where there is a significant violation of these terms of use, which are considered essential, or in cases where immediate and urgent technical needs or operational reasons of the online store require it.

The permanent deletion of an account requires prior notification by the company to the customer and repeated non-compliance with its recommendations.

Furthermore, the Customer-User agrees to take all necessary measures to ensure that the service is secure from unauthorized access, theft, and corruption attempts, and explicitly declares that they are responsible for any damage caused by their intent, negligence, or failure to take necessary measures to protect their equipment, and from unauthorized or illegal use of their account on our website, and from failure to equip their computer with suitable virus protection programs (antivirus), in accordance with the other terms of this agreement.

CONCLUSION OF CONTRACT

Completing the order by the customer with the command “ORDER COMPLETION – ORDER WITH PAYMENT OBLIGATION” constitutes a submission of a proposal for contract with our company. Upon completion of the order, a relevant electronic message is sent to the customer, displaying the details of their order (product, financial charges, etc.).

Our company processes your order which is considered as a proposal for a contract and accepts it by confirming the availability of the product and sending a relevant email message. In case the product is not available, our company does not accept the proposal and sends a relevant email message.

Then our company sends the product to the customer according to the delivery method they have chosen.

The processing of orders takes place from Monday to Friday, between 09:00 and 15:30.

PRICING POLICY

The customer acknowledges and accepts the prices of the products as listed on kentorama.gr and on the specific product they choose, as well as the total amount that results from the calculation of additional financial charges (shipping costs, taxes, and any other expenses). Each individual cost is clearly presented to customers, including any additional expenses such as shipping fees, taxes, and other charges that may apply.

If the additional costs cannot be reasonably calculated in advance, we will inform you in a clear and concise manner that there may be additional expenses required. The customer declares by accepting the terms of use of this online store that if they proceed to the final submission of the order, they accept and agree to all additional charges and expenses.

If the customer does not agree with the total cost or the individual or additional charges of the products or the product they have selected, they SHOULD NOT proceed with the final submission/completion of the order.
Note that after the completion of the order submission by the customer, the total cost, specifically broken down, is sent to their email address.

The company has the right to change the prices of its products at its discretion at any time. Also, without any time or other limitation, the company may offer product promotions and make discounts.

Transaction Security

All payments made using a card are processed through the “PIREUS BANK e-Commerce” electronic payment platform of Piraeus Bank and use TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a method of encoding information until it reaches the intended recipient, who can decode it using the appropriate key.

Payment methods

The payment method is chosen by the user and includes cash on delivery, credit/debit card, and bank deposit. Purchases through kentorama.gr are processed by a third-party provider, a banking institution or a payment services provider licensed by the Bank of Greece. The payment process is based on the terms of the provider of the relevant services, to whose website a secure redirection takes place. The credit card that the visitor/user will use to pay for services/subscriptions on kentorama.gr is charged only once and only for that specific transaction, unless the visitor/user has chosen automatic charging of their credit card every time their subscription or service is renewed. kentorama.gr is not responsible for the terms of processing of these transactions or the terms of use of personal data adopted by the above providers with whom it collaborates to complete commercial transactions.

A. Payment by cash on delivery:

If the user/customer chooses to pay by cash on delivery, payment for the ordered products is made by the user/customer at the time of delivery, with cash handed to the courier of the shipping company or to the representative of kentorama.gr, who delivers the product. Name of Region/Area

B. Payment by Credit/Debit Card

For payments made by credit/debit card, the user/customer must follow the instructions provided by this online store. The user/customer is solely responsible for the accurate recording and truthfulness of the credit/debit card details. The credit card that the visitor/user will use to pay for services/subscriptions on the website is charged only once and only for the specific transaction, unless the visitor/user has selected the automatic charging of their credit card each time their subscription or participation in a service is renewed. Kentorama.gr is not responsible for the terms of use of personal data adopted by the financial institutions with which it cooperates for the completion of commercial transactions, nor for any of their faults.

C. Bank Deposit:

If you don’t have a credit card or if you can’t be at home to receive your products, you can pay for your order through a bank account. For better service, please provide the Order Code as the reason for your deposit to the bank. Then, please send the deposit receipt via email. The deposit must be completed within 48 hours from the completion of the order, otherwise it is considered invalid. The deposit should be made to the following account.

Bank

EUROBANK

IBAN: GR66 0260 4720 0001 5020 0112 101

BIC CODE/SWIFT: ERBKGRAA

(Beneficiary: Lagoumitzakis Stylianos )

PIRAEUS BANK

IBAN: GR83 0171 6350 0066 3510 5828 893

BIC CODE/SWIFT: PIRBGRAA

(Beneficiary: Lagoymitzakis Stylianos)

NATIONAL BANK OF GREECE (NBG)

IBAN: GR74 0110 4890 0000 4890 0813 105

BIC CODE/SWIFT: ETHNGRAA

(Beneficiary: Lagoumitzakis Stylianos )

If the transfer of the money is made from another bank, all the possible expenses are charged to the sender (selecting OUR for transfers via eBanking). Please make this selection when making the transfer, as your order cannot be fulfilled otherwise.

Return Policy.

Delivery Policy

All orders are processed within a period of up to 5 working days from the date of registration of your order. The availability of products may be incorrect, and in this case, we will contact you to cancel the order with a refund if payment has been made, or inform you of any possible delay in its shipment.

Purchase of Products.

KENTORAMA makes every effort to provide high-quality services, but it is not responsible for any errors in product prices and characteristics, and cannot guarantee that there will be no interruptions in the operation of the website or “human” errors in updating/listing the price of a product. For the safety and effectiveness of your purchases, we invite you, if you notice that a product is offered at an unusually low or high price compared to its market value, before proceeding with the order, to contact the Customer Service Department at 28210-54051 or through the email form on our website.